Privacy Policy
Last Updated: Feb 12, 2025
Gen By Gen Health is committed to protecting the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, and share personal information while ensuring compliance with SMS consent requirements.
Personal Information We Collect
When you interact with our website or services, we may collect the following information:
- Name
- Contact details (phone number, email address, mailing address)
- Date of birth
- Medical information related to CCM/RPM services
- Payment details (if applicable, for services such as TCR registration)
- Any other information provided during consultations or service registration
How We Use Personal Information
The information we collect is used for the following purposes:
- Providing Concierge and CCM/RPM services
- Scheduling appointments and managing patient care
- Communicating with patients via SMS, phone, or email
- Complying with legal and regulatory requirements
- Responding to your inquiries, comments, and posts on different platforms such as social media or sending newsletters/push notifications/texts to you to inform you of our present and upcoming services.
- Sending you marketing communications that we believe may be of interest to you.
- Allowing you to post or comment on the post of a friend through the Website
- Personalizing your experience on the Website
Sharing of Personal Information
We do not sell or share personal information with third parties for marketing purposes.
Transfers of Personal Data
The Services are hosted and operated in the United States (“U.S.”) through and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided in the U.S. and will be hosted on U.S. servers, and you authorize Gen By Gen Health to transfer, store and process your information to and in the U.S., and possibly other countries.
Right to Correct Personal Information
Your Right to Correction. You have the right to request the correction of any inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information. We will use commercially reasonable efforts to correct the inaccurate personal information as you may direct.
SMS Policy
Collection of Phone Numbers
Gen By Gen Health collects your phone number as provided by your practitioner to facilitate our services
Your SMS consent is not shared with third parties for marketing purposes.
Obtaining Patient Consent for Messaging
Before sending any messages, we require patient consent, which can be provided through:
- Verbal confirmation (over the phone)
Not Intended for Children Under 13
Gen By Gen Health services are not designed for children under the age of 13, and we do not knowingly collect personal data from users in this age group. However, we may collect information about children and infants when provided by their parents or legal guardians. We request that users do not submit information about a child or infant without obtaining proper consent from their parent or legal guardian. By providing personal data regarding a child, you confirm that you are legally authorized to do so. We encourage parents and guardians to educate their children on safe internet usage and the importance of protecting their personal information while using our services.
Third-Party Programs
Gen By Gen Health is not responsible for the behavior, content, or features of any third-party programs linked to or embedded within our services, including those displayed in search results. We make no representations regarding their accuracy or reliability. Your use of these third-party programs is at your own risk and subject to their respective terms of use and privacy policies. Gen By Gen Health assumes no liability for any loss or damage resulting from interactions with these third-party services.
Security
We are committed to safeguarding your data and personally identifiable information when using this site and related services. To ensure privacy and protection, we employ robust physical, technical, and administrative safeguards and continuously update and test our security systems. Access to your personal data is strictly limited to authorized employees who require it to deliver benefits or services. Additionally, we provide comprehensive training to our employees on confidentiality and data security. To uphold our privacy standards, we enforce strict policies and take appropriate disciplinary measures when necessary.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: info@genbygenhealth.com
Phone: (713) 715-7997
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data collection and communication practices.
